Use the Catalogue section of this website to select your required cell lines, then add them to the basket. When all cell lines have been selected, click the 'Go to Checkout' button and complete your details before finally clicking the 'Complete Order' button. Alternatively fill out the order form in full. For guidance on how to complete the order form click on the specimen link .

Please provide the following with your order:

1. VAT Exemption Certificate, if applicable (UK only).
2. VAT Number (EU Member States Only).

Read the Terms & Conditions of Sale .

Fax Order form to ECACC on +44 (0) 1980 611315, post to us at the contact address or send your request by email .

In order to avoid errors, telephone orders cannot be accepted.

Supply Formats

Cell Lines
Frozen ampoule (min 2 x 10⁶ cells)
(except in the case of some fastidious cell lines where fewer cells may be supplied)

Growing Cultures (25cm² flask)
(larger volumes can be quoted on request)

DNA
10µg, 50µg or 100µg aliquots supplied as frozen solutions at 0.2µg/µl.

Larger amounts available please enquire.

Prices

See the PRICE LIST for current prices.

Delivery

We aim to dispatch your cells within five working days of receipt of your fully completed order.

Once your fully completed order is received, frozen ampoules are despatched by courier service on dry-ice for next day delivery within the UK and within 72 hours in most other countries.

Growing cultures can take longer depending on the growth rate of each individual cell line.

Customer Preparation for Deliveries

Upon receiving a shipment of ECACC frozen or growing cells it is important that the end user gives the shipment attention without delay. The technical advice accompanying the cell lines should be consulted before removing ampoules from the dry ice, or opening flasks of growing cells. Correct handling immediately upon receipt is critical to successfully establishing the cell line in the customers laboratory.

At the time a cell line is ordered from ECACC the customer should also consider the culture conditions for the new cell line and make sure the appropriate medium will be available when the cells arrive. Many cell lines are fastidious with regard to the culture medium and bovine serum quality. All the media and serum batches used at ECACC are thoroughly pre-screened for ability to support cell growth. It is possible that serum stocks in a customer's laboratory may not be optimum for a newly imported cell line.

Problems with Cell Cultures

ECACC can be contacted at any time during normal working hours for technical advice if the customer is uncertain of how best to propagate a new cell line. In the unlikely event a newly received cell line appears to suffer any kind of quality problem, such as poor viability or morphology or microbial contamination then ECACC should be informed without delay as many problems can be solved by talking to our technical support co-ordinator. If problems persist then a replacement will be shipped, pending our investigation of the problem. A fee for the replacement, plus delivery, will be charged unless the claim is substantiated.

The paperwork included with each shipment includes a Customer Service Form , to be completed and faxed to ECACC before a replacement can be organised. This form is also available in our Customer Service area on our web site and CD-Rom site.

E-mail [email protected]

Tel:  +44 (0) 1980 612684
Fax: +44 (0) 1980 611315