ECACC - Customer Feedback Form

Customer Feedback Form

Name

Job Title

Company

Address

Post Code

Phone Number

Fax Number

Is the organisation that you are employed in either? (tick more than one):

Information about the Products

Which of the following products have you purchased from ECACC? (tick more than one):

General Cell Collection	Human Normal Control DNA Panel
Hybridoma Collection	Primate DNA Panel
HLA Defined	Ethnic Diversity DNA Panel
Human Random Collection	DNA Disease Panel
Human Genetic Collection	MRC5 Cells
Primary Monkey Kidney

How do you agree with the following statements about the product?

	Yes	No
The product was of high quality
Delivery was prompt
Safety Data sheets were provided with the product

Information about the Services

Which of the following ECACC services have you used? (tick more than one):

How strongly do you agree with the following statements about the service?

	Strongly Agree	Agree	Disagree	Strongly Disagree	No Opinion
ECACC provides a high standard of technical answers to inquiries
All queries are dealt with swiftly
The friendly sales team responds to all requests in a professional manner

You visited the ECACC website (www.ecacc.org.uk) to obtain the following information? (tick more than one):

To gain access to the Service and Products	To find out the latest Services and Products
Technical Support	In place of the print version
To place an Order	In addition to the print version
As a comparison to other sites

The information from the website was obtained with:

Ease	Difficulty	Not relevant
If difficult, please explain the problem