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Customer Feedback Form

Name
Job Title
Company
Address
Post Code
Phone Number
Fax Number
Email
 
1.   Is the organisation that you are employed in either? (tick more than one):
 Academic  Hospital  Biotechnological  
 Charity  Government  Pharmaceutical  
Others 
 
  Information about the Products
 
2.   Which of the following products have you purchased from ECACC? (tick more than one):
 General Cell Collection  Human Normal Control DNA Panel
 Hybridoma Collection  Primate DNA Panel
 HLA Defined  Ethnic Diversity DNA Panel
 Human Random Collection  DNA Disease Panel
 Human Genetic Collection  MRC5 Cells
 Primary Monkey Kidney  
 
3.   How do you agree with the following statements about the product?
  Yes No      
The product was of high quality      
Delivery was prompt      
Safety Data sheets were
provided with the product
     
 
  Information about the Services
 
4.   Which of the following ECACC services have you used? (tick more than one):
 GMP Banking  Training Course
 Process Development  EBV Transformation
 Cell Culture Scale-Up  Safe Deposit
 Quarantine Cell Banking  Patent Deposit
 Quality Control Testing  Catalogue Deposit
 Biohazard Assessment  ECACC website
 Technical Support  Customer support team (Sales)
 
5.   How strongly do you agree with the following statements about the service?
  Strongly
Agree
Agree Disagree Strongly
Disagree
No Opinion
ECACC provides a high standard of technical answers to inquiries
All queries are dealt with swiftly
The friendly sales team responds to all requests in a professional manner
 
6.   You visited the ECACC website (www.ecacc.org.uk) to obtain the following information? (tick more than one):
 To gain access to the Service and Products  To find out the latest Services and Products
 Technical Support  In place of the print version
 To place an Order  In addition to the print version
 As a comparison to other sites  
 
7.   The information from the website was obtained with:
 Ease  Difficulty  Not relevant  
If difficult, please explain the problem

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