What is a Purchase Order Number?
A unique reference number generated by your organisation, to enable you to trace the order and identify the invoice when it arrives at your organisation.

What is our account number?
Your ECACC account number will be on your dispatch note or an old invoice.  Alternatively telephone the ECACC Sales Office for this information.

What do Price Codes A, B and C mean?
Please consult our Price List for our Pricing Structure.

How much will the shipping cost?
Telephone the ECACC Sales Office for current shipment prices.

How long will a growing culture take to be dispatched?
We aim to dispatch cultures between 1-3 weeks, depending on the growth rate of the line.

What do I do if I want to complain about a cell line I have received?
Please fill out the Customer Service Form that came with the goods, or complete the Customer Service Form under Customer Services. 

What is ECACC's VAT number?
GB 654 4314 44

What is ECACC's Customs Tariff Number?
300 290 500

What is the Swift Code?
NWBKGB2L

What is the IBAN Number?
GB8INWBK50302512845213

What are ECACC's Bank details?

Name& Address:   National Westminster Bank Plc
                                  Marylebone & Harley Street Branch
                                  PO Box 2021
                                  10 Marylebone Street
                                  London
                                  W1A 1FH

Account Name:      Health Protection Agency
Account Number:  128 452 13
Sort Code:              50-30-25

    
How do we pay for ECACC's Products and Services?
ECACC can only accept payment by UK Sterling Cheque or Direct Bank Transfer.

Can we order ATCC products from ECACC?
Unfortunately not, although we do have a lot of similar lines in our collection.